Remainly - Online Couples Therapy

FAQ

How does Remainly work?

Remainly offers help to solve common relationship problems through different "Pathways" including 100+ video lessons and guided tasks exploring different topics.

You will learn proven, professionally sound techniques designed to improve your relationship.

You can work individually with the Pathways using separate computers or mobile. You will be connected on Remainly once you both have registred your personal accounts. You can do the courses in your own time separately, before you sit down together and talk, following the Pathway guidelines.

You can also choose to start on your own, and explore all Pathways and invite your partner at a later stage.

Each pathway starts with a video detailing that topic and is followed by an exercise and keywords you use to have a conversation with your partner.

You may write your own notes to keep track of what you have been talking about in the "Couples Log".

The core function of Remainly is the investment you do in conversations and the time you spend together.

How much does Remainly cost?

You only pay one fee as a couple and the monthly fee give you access to all Pathways on Remainly

Secure payment is made by card through our payment provider, Stripe.

Read more about our prices

Can I book hours with an therapist for online consultation at Remainly ?

For the moment it is not possible. Remainly only offer guided pathways you conduct on your own, or with your partner.

How long do we have access to Remainly after paying?

Monthly subscriptions without a bound agreement run for one month at a time and can be terminated at any time. You have full access as long as you pay the monthly amount.

Are we bound in an agreement if we choose monthly subscription?

No. If you choose continuous monthly subscription on Remainly, you can cancel it at any time, with no agreement.

This means that no amount will be deducted the following month, but you do not get the money back for the month that has started. You keep access until 30 days have passed since payment.

How do we cancel or pause our subscription?

You cancel or pause your subscription by going to the “Profile”-page on Remainly.

On your profile-page there is information about your ongoing subscription and a switch to modify it.

If you later want to start using Remainly again, you can simply restart your subscription.

How does the money back guarantee works?

Try Remainly with a money back guarantee. If you´re not satisfied with our service in the first 7 days, you will get a full refund.


For refund send an email to; contact@remainly.com within 7 days after purchasing a subscription.

Am I anonymous when using Remainly?

We ask for as little information as possible: your e-mail and first name- or nickname.  We do not disclose your e-mail address to any third party. We only use it to communicate with you.

We protect this information by using industry standard secure servers and encrypted data transfers. Everything written in your Couples log is encrypted. All payment information is stored with trusted payment providers.

Read more about how we secure your data in our Privacy Policy.

Can online couples therapy work just as well as regular therapy?

Offering an online service as a therapeutic tool is not ethically unproblematic. Several of the videos also emphasise the possible need for professional help, in real life, outside Remainly.

Our premise is that the couples who choose Remainly are well functioning individuals who will use this service because they want to resolve their problems and improve their relationship. They may not have the time or the desire to seek out a psychologist or couples therapist, or they may find it too costly per hour.

We hope that Remainly will make sure that the vast majority of couples who, for various reasons, do not seek professional help in real life, can still enjoy and benefit from the massive research that exists on couples and couple satisfaction.

Our service is not intended for relationships where there are serious problems such as substance abuse or violence.

How long has Remainly been around?

Remainly, and its Norwegian version Parweb.no, has been online since 2016.

Several thousand Norwegian couples have invested time and been able to improve their relationships through Parweb.

In May 2020, we launched the english version of Parweb - Remainly.com

What is the company behind Remainly

Remainly is fully owned and operated by Parweb Scandinavia AB (Ltd)

Visiting adress: Borgmastaregatan 33, Varberg, Sweden

Company number; 559211-3491

VAT number; SE559211349101

mail: contact@remainly.com

Is Remainly good for same-sex couples too?

Yes. Anyone in a close, romantic relationship can use Remainly.

Human closeness in romantic relationships is characterized by very general mechanisms that almost everyone can recognize.

Are the couple stories statements from real people?

Yes, but the age and gender may have been changed and the pictures are illustrations.

Still have questions? Email us at contact@remainly.com

Money back guarantee. If you're not satisfied with our service within the first 7 days, you will get a full refund.